Live Chat

August 9 2010

Live chat can be a great way to convert visitors into customers. It is worth the cost of the software, just to see how customers are navigating around your website.Here are 5 reasons why this is the immediate future for merchants.

• Feel how your customers are using your website. Use this and logfiles to hone and evolve your website
• Answer customer questions and point them to the products and services that they should be buying
• Help them through the purchase process
• Evolve a FAQ from your customer questions and publish it so that it's available even when live chat is not.
• Don't call it Live Chat!!